FAQ

Please send us the full address of the property, how many bedrooms it has, if its furnished, if its a house or flat and how we can get access. We will need the tenants details to arrange the booking direct if we are meeting them, alternatively we can give you some time slot options for your tenants to choose.

Yes. This is where we have availability and it may not be available during busy periods, however we regulatory fulfill bookings at last minute and even bookings made that day. Its very rare that we cant accommodate a booking.

Yes. We can collect and deliver keys within a 20 minute journey time of the property. Key collection from further away can sometimes be possible if the clerk is local before or after your booking. Some clients post us keys, leave in a KeyNest or meet the clerk at the property.

This is done when your tenants end their tenancy on the last day.

This is what needs to be done at the outset of the tenancy.

Sometimes if we have done an inventory on the property for a previous tenancy, it is possible to update that and create a check in. This will not hold as much security as an Inventory & Check In so is rarely done considering the small price difference. It’s basically an update of the original inventory and pictures of defects only, whereas an inventory and check in is the entire report from scratch with multiple pictures of all items.

Sometimes landlords may wish to conduct their own check in, this report is the full condition and schedule but without recording keys, smoke alarms (although we will test them) or meter readings.

Yes. But we will need the report before we attend the check out. A check out compares the condition of the property to what it was at the time the tenants moved in so it’s an essential document.

No. We regularly collect keys to conduct check outs in the tenants absence. there is nothing a tenant can say to the clerk at the time of the check out that will alter what they state on the report, the clerk will make their own decision at time of check out and its then up to the party dealing with any dilapidation’s etc to make a decision as to whether a claim from the deposit would be sought.

Ideally yes. However, if a tenant is unable to be present at the time of check in we can still conduct the report and deliver keys locally for the tenants to collect when they are available (see below re ‘when will i get the report’ for the procedure here.

Please see our pricing page for the full price list. Please note, unfurnished is only white goods, furnished is the main items of furniture within a room. Heavily furnished may incur extra costs and would be typically furnished but with full linen and kitchenware. We are happy to give you a price estimate if you are not sure but our prices contact us.

No. As of 1st June 2019 you cannot charge tenants any admin fees and this includes any inventory services. You can charge tenants for check outs up to 1/6/2020 where their tenancy started before 1/6/2019.

48 hours after the booking has taken place, bar Sundays. We need this time to upload all photos and get the report typed up. It then goes through 2 rounds of quality control. You will receive the report via email with a link to view it. From here there is a ‘share’ button where you can share the report to any related parties. Everyone effectively views the same copy of the report which can be signed electronically by all parties, tenants have designated boxes to make any comments to check ins too so everything is kept in one document that all parties have access to. There is also a PDF button on the report where you can download a PDF of the report. Agents will have a log in to the system to view all reports for all properties too. PDF and paper copies available on request.

Please wait until you have the check out report from us, we send reports to whoever instructed us so normally this isn’t the tenants. If there is anything that you feel the clerk has missed after viewing the report please let us know and we will look into it immediately.

The report will clearly show in text and high resolution pictures any damages, cleaning issues and causes for concern that you may want to discuss with your tenants before returning a deposit. Whilst we are property inventory experts we do not deal with the return of the deposit, this is down to the landlord or agent to put together a claim on the deposit and put this to your tenants. The aim of a good inventory report is to minimise disputes but if your tenants don’t agree to your claim and you can’t find common ground then you may only be left with the option of going through the dispute process with whichever deposit scheme you have lodged the deposit with. We have a fair wear and tear guide available for download to help in the process. We do also a property management service via our sister company so please contact us to discuss further. 

Private landlords will need to pay before we release reports. We will work with agents regarding payment terms, normally 14 days, but maximum terms are 30 days.